We have 15 days money back policy.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan.
15 days have not passed after the issue was last worked upon by a TheGeekz Tech-Expert.
For Hourly based Support there is no refund. We sincerely request all the customers to make sure they are happy and satisfied with the resolution they got . The Support is delivered by Professional people and while they are working with you please utilize their services in an appropriate way. Please do not make a payment till the time you are not satisfied with the services.
For subscription based plans, a full refund will be issued if TheGeekz has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this TheGeekz may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For Shipped Products
The Returns are accepted if the product was broken on arrival, defected on arrival etc for 100% money back.
If you are simply dissatisfied with the product returns will be accepted within 10 days of the delivery.
We ship majority of our products through Amazon or Ebay please see the Amazon and Ebay return and refund policies for more details.